Cancellation and Refund Policy

Last updated 26 October 2026

This page explains how to cancel, when you get money back and how long it takes. It sits alongside our Terms of Service.

Deleting a server

You can delete a server whenever you like from your dashboard. Charges stop the moment it is deleted. You pay for the hours it ran and nothing for the rest of the month, because we charge by the hour.

Your 14 days to cancel

If you are buying as an individual and not for a business, the law gives you 14 days from the day you pay to cancel and get your money back. Our servers start as soon as you pay, so when you pay you are asking us to start straight away.

If you cancel inside the 14 days, we keep the charge for the time your servers and add-ons ran and refund the rest of what you paid. A server deleted after two days costs two days. To cancel, delete the server and email us at hello@bobzarnetwork.co.uk to say you want a refund. An email alone is enough if you would rather not delete it yet.

Credit you paid for

Credit you paid for stays on your account until you use it. You can ask for the unused part back at any time. We return it to the card, bank account or PayPal account you paid with, and never more than you paid.

Free and promo credit

The £30 welcome credit, credit from promo codes and any credit we give as a goodwill gesture have no cash value. They cannot be refunded, exchanged or moved to another account.

When we got it wrong

If we charged you twice, charged the wrong amount, or a fault on our side stopped a service you had paid for from working, tell us. We will refund or credit what is fair, and we will tell you which and why.

Automatic renewal

You can stop automatic renewal at any time under Billing, by turning it off or removing your card. If we charged your card after you had turned it off, we will refund that charge in full.

How to ask, and how long it takes

Email hello@bobzarnetwork.co.uk from the address on your account and say what you want back and why. We aim to reply within three working days. Once we agree a refund, it usually reaches you in 5 to 10 working days, depending on your bank or PayPal.

Your other rights

Nothing here takes away any right you have under the law. If we have not put something right, you can take it further, as the terms explain.